Free Shipping & Returns
We provide free shipping to all our customers, Australia-wide.Processing time:
- Orders are dispatched within 24 hours.
On average orders are delivered within 2-3 days to most parts of Australia - but it can sometimes take longer to rural areas.
We provide tracking so you can check on the whereabouts of your order at any time.
- We offer a money back guarantee on the quality of our items - if your item is faulty or doesn't meet the description, a refund is provided - see further details below.
- We offer a delivery guarantee - if your order does not arrive within 15 days we offer a full refund and you can keep the product if it subsequently turns up.
REFUNDS AND EXCHANGES
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 7 days of receiving your order. You can return your product for store credit, a product of equal value, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Contact Us within 7 days of receiving your order
- Provide your Name, Order ID and reason for return
- We will email a prepaid shipping label
- Print the label and attach to the parcel
- We will arrange collection via courier (or request you take it to Australia Post if rural)
- We will process your request within 24 hours of receiving the returned goods
- Please Contact Us if you have more questions
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