Frequently Asked Questions
Where do you ship?
We ship Australia-wide. If Australia Post delivers to you, then so do we.
How much does the shipping cost?
We provide free shipping Australia-wide.
How long will it take for my order to arrive?
On average our orders take 2-4 days to reach most locations within Australia, but may sometimes take longer if rural.
Can I check the status of my delivery?
Yes - we provide tracking, so you can check where your order is, at any time.
Do I have to pay GST?
Our prices are inclusive of GST.
How do I clean my products?
We recommend using a damp cloth then leaving the shoes to air dry in a ventilated space. Mild soap can be used if required.
What if I am not happy with my product?
We offer a money back guarantee on the quality of our items. We also offer free exchanges and returns if you choose the wrong size, colour or change your mind.
Where are your products made?
Our range of FRANK+Alice oxfords and derbies are handmade by artisans in Spain, using materials of the finest quality, sourced within Europe.
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