Frequently Asked Questions
Where do you ship?
We ship to anywhere in Australia.
How much does the shipping cost?
We provide free shipping Australia-wide.
The only time we charge you for shipping is when you want to exchange the product. Please refer to our shipping and returns policy for further details.
How long will it take for my order to arrive?
On average our orders take 2-4 days to reach most locations within Australia, but may sometimes take longer.
Can I check the status of my delivery?
Yes - we provide tracking, so you can check where your order is, at any time.
Do I have to pay GST?
Our prices are inclusive of GST.
How do I clean my products?
We recommend using a damp cloth, and some mild soap as required.
What if I am not happy with my product?
We offer a money back guarantee on the quality of our items. We also offer an exchange if you choose the wrong size, colour or change your mind. Please refer to our shipping and returns policy for further details.
Where are your products made?
Our range of Frank+Alice oxfords and derbies are handmade by artisans in Spain, using materials sourced from within Europe.
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